After-Sales Service Plan

Our company provides free repair, replacement and refund services for the goods provided during the warranty period due to defects in product quality.

Our company provides free technical training and technical support for this product within the scope of "Three Guarantees".

Under normal operating conditions and usage, our wires and cables have a two-year warranty and a service life of over 30 years. If any quality issues arise after installation and commissioning that cause an accident, our company will promptly replace or repair the wires and cables and cover all associated costs.

To optimize the purchaser's system status and promptly identify potential faults, prevent them before they occur, reduce the probability of equipment failure, and ensure stable system operation, our company promises to conduct quarterly inspections, providing four inspections per year. The specific inspection schedule and annual frequency can be adjusted based on the purchaser's requirements. The specific contents of the inspection service include: providing inspection details in advance, and performing the service after the purchaser's confirmation, collecting operating parameter information from the previous system operation cycle, guiding the purchaser in implementing system optimization, discussing any faults or optimization issues with the user's technical team, submitting inspection reports, and determining the key work content and goals for the next phase.

Strictly follow the purchaser's requirements to ensure progress and quality to complete the project.

During the warranty period, if any quality problems occur with the purchased goods, materials, components, etc., our company will repair or replace the parts free of charge and compensate the purchaser for any losses caused thereby. If the main components of the equipment are replaced during the warranty period, the warranty period will be calculated from the date of replacement.

We will repair any problems with wires and cables free of charge, and all costs incurred will be borne by our company. If the same product with the same quality problem still fails to function properly after two consecutive repairs, our company will replace it with an identical product free of charge to ensure uninterrupted use of the device.

During the warranty period, if the product has the same fault continuously within one week, our company is willing to replace the wires and cables with new ones for the user.

During the warranty period, our company provides replacement, repair and training services, and the resulting expenses will be borne by our company.

If there are any service requirements during the warranty period, our company will provide on-site warranty and all the resulting costs will be borne by our company.

All after-sales services provided by our company to the purchaser are free of charge (including replacement of spare parts for the product by our company). The spare parts provided by our company to the purchaser shall not be used. If they have been used, they shall be replaced free of charge.

The wires and cables are qualified products tested by relevant departments and their quality meets the relevant national standards. When they are supplied, qualification certificates, detailed technical information and test reports of the relevant equipment are provided.

We guarantee that the goods are new, unused, and conforming to the quality, specifications, and performance requirements specified in the contract. We guarantee that the goods, when properly installed, operated, and maintained, will provide satisfactory performance throughout their service life. During the warranty period, we are responsible for any defects or malfunctions caused by defects in design, workmanship, or materials.

When the technical requirements and interchangeability standards of goods and spare parts are inconsistent with national standards or industry standards, the national standards or industry standards shall prevail.

Strictly follow the after-sales service regulations of our unit to provide users with thoughtful service.

Provide spare parts for equipment. If equipment fails, respond immediately after receiving the user's report and quickly identify the cause of the failure to ensure the normal operation of the equipment.

Our company provides free technical service consultation. We can provide buyers with consulting services on equipment operation and daily maintenance through telephone or on-site service.

Regular return visits We will contact users regularly by phone or on-site to promptly identify and resolve problems. Response cycle Telephone response time limit: Our company will respond to service requests made by the purchaser via phone within 1 hour and propose solutions.

Our company has established a purchaser visit system. We collect buyers' opinions and requirements on the quality of our cables and services through regular visits, written requests, and various other means. We also keep good records. We provide timely feedback on buyers' opinions, propose improvement measures, and organize their implementation.

We must diligently handle all inquiries from purchasers, including letters, phone calls, and visits, with a warm and open attitude, and handle them promptly and fairly. Regardless of whether the purchaser's opinions are correct or not, we must listen with an open mind, communicate and strengthen our relationship with the purchaser, and keep relevant records.

We will promptly analyze and study the feedback from purchasers on the quality of wires and cables, earnestly resolve the issues raised by users, and report the handling opinions to the quality management department.

Formulate a practical job responsibility system, gradually institutionalize and standardize after-sales service work, and continuously improve service quality.

We offer 24/7 telephone support. Purchasers can contact our technical support staff via mobile or telephone during holidays, weekends, and after hours. We guarantee timely responses to any user's questions. Upon receiving a purchaser's request for technical support or a fault report, we will immediately contact the user by phone to learn the details of the system failure and provide guidance on resolving the issue. Technical issues that cannot be resolved immediately will be recorded in our purchaser reporting system, and the user will be informed of the estimated timeframe for resolution.

We provide regular follow-up visits and maintenance services every quarter. We regularly inspect the condition of wires and cables to identify faults and potential problems. We will cover all costs incurred due to untimely after-sales service.

The cables we provide are brand new, unused, and qualified products. They fully comply with the quality, specifications, and performance requirements specified in the contract. We guarantee that the cables we provide will provide satisfactory performance throughout their service life after proper installation, normal operation, and maintenance.

During the product quality assurance period, our company is fully responsible for any deficiencies or failures caused by defects in design, workmanship or materials.

Our company keeps in touch with the purchaser, exchanges application information at any time, and assigns dedicated personnel to provide users with solutions to their problems.

When the purchaser has important matters, our company will promptly send technical personnel to provide free on-site technical support according to the purchaser's requirements.

Our company has established a complete database archive for all maintenance equipment to facilitate rapid response when reporting and handling faults.

During the warranty period, our company will immediately provide free repair or replacement for any faults in the product's wires and cables, and the repair parts used are original parts.